Your convenience and satisfaction is our top concern. We’re happy to offer several methods of payment for our customers.

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Purchase Terms

Credit Cards: We currently accept all major credit cards, including Visa, MasterCard, American Express, Discover

COD: Cash or check on delivery (COD) is available for a local delivery when the product is delivered via our truck or the product is picked up at our store. We do not offer COD through other carriers.

NET 30: Available on approved credit. Payment is due at DeEnterprises 30 days from date of shipment. Acceptable payments for Net 30 Invoices are Check, Money Order, Wire Transfer or ACH. Credit card can be used after the 30 days with a 3% processing fee.

Credit Limit: Balances in excess of approved credit limit are to be prepaid prior to shipment release.

RETURNED CHECKS: $50.00 service charge. It will be DeEnterprises’s option to withdraw credit terms upon receipt of an NSF check.

LATE PAYMENTS: Late charges can result in a loss and/or change in terms.

LATE CHARGES: As per DeEnterprises’s credit application, there will be a 2% per month late charge.

RETURNS/EXCHANGES: Absolutely no returns/exchanges will be accepted without prior authorization. All requests for returns/exchanges must be approved by the Customer Service Department and must have a Return Authorization number assigned. Request for returns should be made within 10 days of the delivery date. Returns/exchanges requested after the 10 day window are subject to a 20% restocking fee. Products returned/exchanged need to be in original condition and packaging. Customer is responsible for ensuring the returned products is packed securely for shipping. Customer is responsible for the return shipping cost. Shipping on the original order is not refundable. For additional return information click here.

FREIGHT DAMAGE: In the event of damage, customers should notify DeEnterprises within 24 hours.  All original packaging should be kept to substantiate the claim with the carrier.

SHIPPING/BILLING ERRORS: Dealer is required to notify DeEnterprises of any disputes in shipping and/or billing within seven (7) days from receipt of goods and/or invoice, in writing or by FAX. Disputes will be reviewed, and customer will be notified. No allowances for shortages or other disputes will be made if not reported within the 7 day time period.

CUSTOM PRODUCTS – The purchases of all custom products are considered final and cannot be returned. In the unlikely occurrence of a manufacturing defect DeEnterprises will make reasonable effort to correct or replace the defective product.   Potential defects should be brought to DeEnterprises attention within 30 days after receipt of the products. Retainers of all formulations are kept by DeEnterprises, but the products, samples, pictures or other information may be requested by DeEnterprises from the customer in order to properly investigate the claim.

Please call us at 800-433-4630 if you have any payment questions

 

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